Meet the Team

Education:

• Degree in Construction Management, Engineering, Architecture, or Related Field: A relevant degree provides foundational knowledge of construction processes, materials, and cost estimation.
• Certifications (Optional but Beneficial): Certifications such as Certified Professional Estimator (CPE) or Project Management Professional (PMP) can enhance credibility and expertise.

Experience:

• Proven Experience in Estimating or Sales: Demonstrated experience in estimating construction costs and successfully selling construction services or products.
• Experience with Millwork or Construction Materials and Industry: In-depth understanding of construction techniques, materials, and industry standards; clearly demonstrated knowledge and understanding around different door materials and wood types, knowledge of door trim and hardware.

1. Sales

• Selling doors, mouldings, and hardware through our list of vendors.
• Provide expert guidance and assist clients in selecting our product options in line with their aesthetic preferences and matching the functional requirements of the project.
• Upselling products to existing customers by identifying opportunities to introduce additional products or services that complement the customer’s current purchase, maximizing their value and increasing overall sales.
• Seeking out and expanding the customer base by proactively researching and reaching out to new potential customers through various channels, ensuring steady growth in our client base.
• Meeting with clients and potential clients in the community or on job sites through direct engagement with clients in person to understand their needs, provide solutions, and build strong, lasting relationships.
• Represent our company at industry events, trade shows, and community gatherings, fostering connections that can lead to future business opportunities.

2. Customer Service

• Build and maintain strong relationships with clients, ensuring satisfaction with design solutions and product offerings.
• Effectively communicate with customers to address inquiries, provide timely updates, and resolve concerns, including product delivery timelines, care instructions, and billing inquiries.
• Stay up to date on trends in the door industry, and our existing and potential vendor database offerings and benefits, to offer the most up-to-date product guidance to customers.
• Maintain high levels of customer satisfaction by providing prompt and exceptional service. Respond to inquiries within 24 hours during weekdays, proactively update customers on their orders before they ask, and ensure all questions are answered—even if it means saying you’ll find out and follow up.

3. Ordering, Scheduling, and Purchasing

• Manage the entire process of door sales, from client consultation to order placement.
• Prepare bids and sales orders, ensuring accuracy and compliance with client specifications.
• Ensure proficient use of all systems to maintain a well-organized workflow and accurate records. Current systems would include the Customer Relationship Management (CRM) tool, Outlook Office, and Inventory Management and Delivery Communication Systems.
• The Door Sales Associate will be responsible for managing the CRM but should know how to access information through the other systems when necessary.
• Coordinate closely with the Window Sales Associate to ensure seamless communication between departments and clients when handling orders that include both windows and doors.
• Coordinate closely with the Office Manager and delivery team to maintain up-to-date scheduling and provide customers with accurate delivery timeframes for their products.
• Collaborate with both the Office Manager and Window Sales Associate to ensure that, when a client orders both windows and doors, the delivery schedule is optimized to combine both products in a single shipment whenever possible.
• Seek out and source the necessary products and materials from our vendors, accurately gathering information on product type, pricing, and timeline to make the best selections on the client’s behalf.
• Use vendor information and client interests to create an accurate quote for each project, and work with the client to refine and finalize.
• Manage the process of ordering and purchasing from vendors, and coordinate with admin and warehouse to ensure smooth scheduling of production and delivery.
• Manage the sales process for hardware and moulding, including order placement and coordination with suppliers.

4. Additional Duties

• Duties may change from day to day and evolve over time to meet the needs of the team. The Door Sales Associate will complete other duties not listed here as required in collaboration with the Northwestern Millwork team and in support of the overall company goals and objectives.

• An analytical thinker with the ability to assess project requirements, break down complex tasks, and analyze costs accurately
• Strong time management, organizational skills, and attention to detail
• A natural salesperson – skilled at understanding clients’ needs and negotiating
• Skilled at building and nurturing long-term relationships with clients
• Experienced at lead generation, crafting proposals, and relationship building
• Strong conflict resolution skills and ability to communicate effectively
• Flexible, adaptable, and iterative approach to tasks and projects
• Able to work well both in a team and an independent setting
• A strong customer-centric approach to sales and relationship building
• Experienced at tracking sales activities, analyzing performance metrics, and reporting on sales progress to adjust strategies as needed.
• Creative and solution-oriented
• Reliable, dependable, and consistent
• Team player; willing to wear many hats and help out as needed

Schedule: Monday – Friday 7:30am – 4:30pm, with a one-hour lunch break

Salary: $60,000 – $85,000 base salary

Commission: The Door Sales Associate will receive sales commissions upon meeting or exceeding quarterly sales targets.

At Northwestern Millwork, we believe a healthy and happy team is the ticket to a successful workplace! As such, we pride ourselves on cultivating a healthy and balanced work environment that prioritizes each team member’s wellbeing. Some of the benefits offered to our team members include:

• $500 toward health insurance with our participating provider
• Two weeks PTO in first year; three weeks PTO in following years of employment
• 10 company-wide holidays, with the flexible option to selective alternate holidays
• Participation in our 401(k) with up to 3% matching contributions.
• Ongoing professional development and training (Sandler) for career advancement.

1. Apply with cover letter and resume
2. Application materials review on a rolling basis
3. Phone Screening
4. Assessment
5. Video Interview
6. Reference Check
7. In-Person Interview
8. Phone Call with Management
9. Offer and negotiation
10. Hire

Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to ashley@northwesternmillwork.com by no later than October 25, 2024. Applicants will be considered on a rolling basis, up to the closing date.

Northwestern Millwork is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.