Sales Terms & Conditions

Quote Validity
All pricing reflected in the quote is valid for 30 days from the date of estimate. After this, quotes are subject to change due to industry pricing shifts.

Edits
Each project estimate includes the original quote plus one complimentary major revision. Additional major revisions will incur a fee of $150 per round. Minor adjustments are free within reason.

Cancellations
Orders may not be canceled or changed more than 24 hours after placement.

Returns
Returns are facilitated by our vendors and are ALWAYS subject to the individual vendor company policies. Northwestern Millwork holds no liability for the refunds or lack thereof, but will facilitate returns when vendor policies allow.

Payment Terms

• Orders $5,000 and under require full payment in advance before materials will be ordered.
• Orders over $5,000 require a 50% deposit within 14 days of signing bid acceptance, with the remaining balance due upon delivery.
• NET 30 terms apply on final bill (if applicable) following delivery.
• A 1.5% monthly finance charge (18% annually) applies to invoices over 30 days past due.
• Accounts over 30 days past due will move to C.O.D. status until the balance is cleared.
• Any costs incurred for collection or legal enforcement will be added to the outstanding balance.

Pick-up/Storage Policies

• All orders must be picked up or scheduled for delivery within two weeks of the customer being notified that the order is ready for pickup/delivery.
• If a customer is not able to receive an order yet due to project timelines, storage fees may be incurred for extended periods in our warehouse.

General Terms and Notices

• Due to fluctuations in trade policy and international tariffs, as well as supply chain issues, some materials may have variable lead times and pricing. We will communicate these changes as clearly and promptly as possible.
• The customer is responsible for reporting any missing or incorrect items within 48 hours of receipt. These will be handled according to standard warranty practices, subject to manufacturer and vendor policies.
• All applicable taxes will be added to all invoices.
• Clerical errors are subject to correction – if you notice an error in calculations on your quote or invoice, please contact your sales representative. We will communicate promptly about any identified errors as well.
• External factors (strikes, weather, carrier delays, etc.) may affect timelines and are beyond our control.